Telephonist/Administrator

Customer Contact Executive Position

An exciting opportunity has arisen within our Customer Contact Team within the heart of EMG Motor Group.

The Role and responsibilities

· Answering all incoming calls in a timely manor

· Making outgoing calls to ensure satisfaction of our customers

· Creating MOT Voucher invoices

· Group Admin such as updating the website and 3rd party websites and more

· Franking and Mail merge’s for the group

· Distributing emails to the correct location & department

· Keeping updated logs of all incoming calls for the separate departments

· Inputting & Updating of GDPR’S for the group

What we are looking for

· Someone to be able to demonstrate previous experience in customer service, exceeding client expectations and handling client requests

· Someone who is confident in problem solving skills

· The ability to multi-task

· Excellent telephone and written communication skills

· Experienced in prioritising and effectively dealing with customer requirements

· The ability to hit suitable targets

· IT literate with ability to use different software applications

· Experienced in Data entry

· Accurate attention to details

· Someone who is confident in working alone and within a team

We are looking for office; call centre or customer service experience. Loyalty through a stable employment history. We would also be looking for someone with experience working with IT packages and customer database

Full training will be provided for the successful candidate.

At Grainger Motor Group, we take pride in our identity as a family-run and owned business; we cherish our people and their contribution to our success.

Our vision is to ‘be the best’ at what we do and we recognise that our staff are the most important asset to our business - success is only achieved through our people. We are committed to create an environment where our employees have opportunities to grow and thrive; as our business grows our staff goes hand in hand growing with it.

Hours: Monday – Friday 8am-6pm, Saturdays (1 in 4 as per a rota)
Job Types: Full-time, Permanent

Benefits:

• On-site parking

Experience:

• Customer Service: 2 years (preferred)
• Call Centre: 2 years (preferred) 

Licence/Certification:

• Full UK Driving Licence (preferred)

Work Location: In person