Service Advisor

Service Advisor

Full Time
Permanent
Salary - Negotiable on experience

Our Thetford site is a well-known car dealership located at 1 Fison Way, Thetford, Norfolk, IP24 1HT. We offer a range of services, including the sale of new and used cars, as well as vehicle servicing and MOT tests. At EMG Thetford we represent Kia as well as a wide variety of used vehicles.

We are currently seeking a highly professional and self-motivated Service Advisor to join our dynamic team. This role is essential in maintaining our commitment to delivering exceptional service experiences to our customers. The ideal candidate will possess a combination of IT competency, proactive work ethics, excellent customer service skills, and effective communication abilities, coupled with relevant experience in a similar position.

Responsibilities

• Independently manage tasks whilst keeping a customer-centric approach, ensuring all interactions and services enhance customer satisfaction.
• Efficiently create job cards and compile detailed invoices for all works carried out, guaranteeing transparency and accuracy in billing.
• Collaborate closely with the workshop controller, parts department, and service manager to coordinate and deliver top-quality service experiences for our customers.
• Meticulously record vehicle information, service history, and manage service requests through the 1 Link platforms, ensuring all data is up-to-date and accurately maintained.
• Actively liaise with leasing companies and retail customers to obtain approval on work, demonstrating excellent negotiation and communication skills to facilitate smooth service delivery.
• Employ a proactive approach in identifying up-selling opportunities to benefit profitability of the department.
• Identify potential issues or opportunities for service improvement, contributing to the continuous enhancement of our service standards.

To Be Successful, You Will Need:

• Proven IT competency, with the ability to quickly adapt to new technologies and systems.
• A proactive approach to problem-solving and service delivery, anticipating customer needs and exceeding expectations.
• Strong customer service orientation, with previous experience in a service-focused role, demonstrating the ability to build and maintain positive relationships.
• Sell and promote department services to maximize profit for the team.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively across all levels of the organisation, and with external stakeholders.
• Previous experience in a similar role, showcasing your ability to work independently, using your initiative, delivering first class customer service, and identifying up-selling opportunities.
• A self-motivated, positive attitude and the resilience to thrive in a fast-paced environment.
• Full UK Driving License

Join Our Team

Not just a job... Join us for a career.

EMG Thetford is part of Grainger Motor Group, one of the fastest growing family-owned dealer groups in the UK with 14 locations across the South and East Anglia.

At Grainger Motor Group, we take pride in our identity as a family-run and owned business, we cherish our people and their contribution to our success.

Our vision is to ‘be the best’ at what we do and we recognise that our staff are the most important asset to our business - If you are looking for an opportunity to leverage your skills in a role that is critical to our mission of providing outstanding service, we would love to hear from you. We offer a supportive work environment where your contributions are valued and your professional growth is encouraged. Join us in our commitment to excellence and become a key player in our continued success.
Job Types: Full-time, Permanent

Additional pay:

• Commission pay

Benefits:

• Company events
• Employee discount
• Free parking
   

Schedule:

• Monday to Friday
• Weekend availability

 
Work Location: In person