Progress Chaser

Progress Chaser
Full Time - Permanent
Based in Kings Lynn

Are you organised, proactive, and passionate about delivering outstanding service? We’re looking for a Progress Chaser to join our dedicated sales team at EMG Kings Lynn. This is an exciting opportunity to play a key role in ensuring our customers enjoy a seamless and exceptional experience when purchasing their vehicle.

What You’ll Be Doing

As a Progress Chaser, you’ll be the driving force behind ensuring vehicles are fully prepared and ready for customer handovers. You’ll work closely with the sales and service teams to maintain efficiency and deliver the highest standards of service.

Your responsibilities will include:

• Tracking Sales Progress: Monitoring the progress of vehicles through the sales process to ensure everything stays on track.
• Photographing: Taking professional photos of stock for website and promotional use to support the sales process.
• Vehicle Preparation: Arranging internal and external preparation of stock vehicles, ensuring handovers are smooth and timely.
• Showroom & Display Presentation: Keeping the site’s used car displays and showrooms looking their best.
• Customer-Focused Coordination: Managing aftersales accessory installations and repairs, following up on progress, and keeping managers informed.
• Quality Control: Inspecting repair quality to ensure all work is completed to a high standard.
• Team Support: Assisting Sales Executives with daily tasks and ensuring vehicles are loaded onto the valet system for cleaning.Logistics & Organisation:
• Coordinating the delivery and collection of vehicles between sites and for auctions.
• Managing transporters delivering vehicles and organising vehicle placement on-site.
• Refueling sold cars and reorganising the sales pitch as required.
• Final Checks: Completing 24-hour handover checks to ensure vehicles are perfect for customer collection.

To be successful in this role you will have;

• A can-do attitude and a goal-oriented approach.
• Excellent communication skills, both written and verbal.
• A strong sense of organisation and attention to detail.
• A full UK driving license (essential).
• Previous experience isn’t required—full training will be provided.

Why EMG/ Grainger Motor Group?

• Enhanced Holiday Entitlement – 33 days including bank holidays
• Career Development
• Company Events and a nurturing and caring working environment
• Company Car

At EMG / Grainger Motor Group, we take pride in our identity as a family-run and owned business, we cherish our people and their contribution to our success.

Our vision is to ‘be the best’ at what we do and we recognise that our staff are the most important asset to our business - success is only achieved through our people. We are committed to create an environment where our employees have opportunities to grow and thrive, as our business grows our staff go hand in hand growing with it.

We look forward to hearing from you.

Benefits:

• Free parking
• On-site parking

Experience:

• customer service/ sales: 2 years (required)

Licence/Certification:

• Full UK Driving Licence (required)